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OnTray's Return Policy

We want you to be happy with OnTray. If you're not fully satisfied with this product, return it in its original condition and packaging within 30 days of your order date. We will send you a new OnTray or give you a full refund of the purchase price (excluding shipping and handling).

To return merchandise for any reason:

  1. E-mail us at info@ontray2go.com

  2. We will issue a return authorization number.

  3. Return the item in its original condition and packaging.

  4. Ship it back to:
    42 Kids, PO BOX 1773, Westerville, Ohio 43086

  5. We recommend that you use UPS or Insured Parcel Post for shipment. 42 Kids LLC is not responsible for return postage or lost or undelivered items.

  6. Please allow up to four weeks to receive your refund or exchange, or up to two billing cycles for your credit to appear on your credit card statement.